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Refund and warranty policy
One rule: if it isn't delivered in full, you don't pay in full. Most refunds happen automatically — you won't have to message anyone to ask for them.
1. Automatic refunds
Three cases are handled automatically, the moment an order finishes:
| Situation | What you get back |
|---|---|
| The order delivered partially (you booked 1,000, 600 arrived) | The shortfall, refunded pro rata to your wallet |
| The order was cancelled or couldn't be delivered | 100% of what was charged |
| Wrong package ordered, before it was sent for processing | Contact support straight away — we'll cancel and refund in full |
Refunds go back to your wallet and appear in your wallet history against the order ID, as well as in the order's “Activity” section. You can spend that balance on your next order whenever you like.
2. Refill warranty when numbers drop
On packages marked with warranty, if numbers drop after the order completes, open it under Orders and press Request a top-up. The window is 30 days from the moment the order completes.
- The request goes straight into automatic processing, and you can watch its status on the order page.
- Packages without a warranty simply don't show the button — we won't show you a button and then tell you it doesn't work.
- If a top-up can't be carried out, the order page says so plainly, and support will look at your case individually.
3. When we cannot refund
Said up front, so you don't waste your time:
- The order delivered the full quantity you booked.
- The link was changed, hidden, made private or deleted while the order was running.
- The account or post was restricted by the platform, so delivery couldn't reach it.
- Numbers dropped after the package's warranty period had ended.
- Complaints raised more than 30 days after the order finished.
4. How to raise a complaint
Send support three things: the order ID (it looks like D1A2B3C4), a short description of the problem, and a screenshot if you have one. Support hours: 8am–10pm daily. (Contact details are being updated.)
We reply during support hours. When the fault is on our side, the money goes back to your wallet as soon as we have verified it — you won't have to chase us for it.
5. Withdrawing from your wallet
Your wallet balance pays for services on this site. If you need the remainder paid out, contact support and we'll walk you through it case by case.
Last updated 13 October 2026. See also our Terms of service.
(Operator details are being updated.)